Hertz revamps car rental sites with iPad kiosks

Hertz revamps car rental sites with iPad kiosks

by Michael Singer

September 2 2013


Hertz is equipping four tablets at each revamped site so travelers can research local area information.

Looking for a way to help travelers get to their destinations faster, car rental company Hertz is adding iPads and other touchscreen devices to a handful of its retail stores in North America.

The redesign called “Road Trip by Hertz” includes several concierge-style services that reduces the amount of time needed to wait in lines. The changes include an iPad station equipped with four tablets for researching local area information. Travelers can also recharge their mobile devices and make use of printing and FedEx services on-site.

The iPad bar has pre-loaded travel apps, games for kids, and iPad-enhanced apps to book a Hertz reservation. Travelers can also check email, print boarding passes or pass time until their flight. More than 800 locations have gotten the makeover with the iPad kiosks to date. Several of the locations also offer iPads for rent.

The initial rollout included rental facilities at the San Diego and Shanghai Airports, Hertz’s Marble Arch location in central London and its Melbourne, Australia headquarters. Additional neighborhood locations and travel hubs including Newark and Dulles airports are expected to get the upgrade throughout the year. The company said it will convert to this new format in all global locations by 2015.

“Hertz’s goal is to provide the lifestyle experience traveler’s desire when on the road,” Hertz chairman and CEO, Mark Frissora said in a statement. “Since we unveiled the first redesigned locations, customer feedback has been overwhelmingly positive.”